This course below is our final offer and one of the most popular and useful courses you can sell to ANY business or niche!

Get PLR to a Proven Training Course That Helps Solve a Critical Customer Relations Problem.

Businesses, entrepreneurs, and even freelancers will thank you for selling them this course.

Limited Time Discount!


You missed out!

There Are Real Costs For Businesses Who Don't Treat Their Customers Right...

$75 Billion Lost Annually

According to a 2018 report by New Voice Media, and that's $13 Billion higher than in 2016.


Percent of customers who move to another brand say "poor customer support" is the reason they made the switch, according to Hubspot.


Percent of customers who read negative reviews about a company's customer service won't buy from that company...ever.

And, according to Hubspot, a whopping 78% of customers will "back out" of making a purchase when the customer experience sucks.

But There Are Real Benefits For Businesses Who Do Treat Their Customers Rights!

38% of Customers Become Direct Referrals.

Nothing beats referral traffic for getting sales - not SEO, not Social followers, not Email, not Paid Traffic. 

When you can cultivate customers who love your product, and who love the customer experience you give them, it results in an army of referral sales - and that's free traffic that is both high converting and highly targeted.

66% of Customers Stay Loyal to the Brand.

If you're providing great customer service, along with a great product, why would customers ever switch to someone else?

Customer Loyalty means longevity for your business. It means steady revenue if you have a recurring payment system, and it means you don't have to try and acquire so many new customers each month or year.

And The Icing On The Cake Is...

89% of Customers Spend More Money!

On your products, on your services...and you don't have to twist their arms to buy more from you.

When you have a great product and treat your customers right with solid customer support after the sale, they're eager and ready to "Buy Now".

Unfortunately, Providing Good Customer Experience Isn't Easy for Everyone.

Whether you're a big company, small business, solopreneur or freelancer, there can be some tough challenges to overcome...

Profits First

Some larger businesses put customer's needs last because of real neglect, but with smaller businesses this is sometimes due to financial stress:

  • Performance pressure
  • Meeting deadlines
  • Earning enough money to keep going

It's difficult to maintain a "customer first" approach when you're strapped for cash and don't think you have "time" for all that "customer service stuff."

Lack of Knowledge

But by far the biggest reason businesses both new and old fail to provide great customer service is: they don't know how.

  • How should you handle customer complaints?
  • How to deal with angry customers?
  • How do you identify potential "VIP" customers?
  • How do you tell a customer "no" without losing her business?
  • Should you ever "fire" a customer? If so, how to do it without repercussions?
  • How do you get proper feedback from customers so you can improve?

Top 10 Customer Complaints About Businesses With Poor Customer Service:

(in no particular order):

  • "The product doesn't work as advertised."
  • "Support takes too long to respond."
  • "My issue is never resolved!"
  • "I have to keep repeating myself."
  • "The staff are rude!"
  • "I cannot login or access my purchase."
  • "They don't pay attention!"
  • "Support keeps sending me canned replies."
  • "They try to sell me upgrades as the solution."
  • "They just don't care!"

Help Businesses Learn How To Solve These Issues With An Effective Training Course Proven To Work.


Hi. This is Joan Altres. I've been providing sellers like yourself with a variety of plr products for reselling since 2011.

This time I've teamed up with expert trainer and coach, Alex Genadinik, to bring you a deluxe training course you can sell as your own.

It will help your buyers of the course understand how to provide great customer service and support, so they can eliminate this problem in their business for good...or avoid having any problem to begin with!


"Customer Service, Support, and Experience"

As taught and presented by Alex Genadinik

"Customer Service, Support, and Experience" is a complete 10-module, 37-video training course, created by Alex Genadinik, that has been taught to over 25,000 students and is a "Bestseller" on Udemy with a 4.5 overall customer rating. It's being offered to you with PLR at a steep discount for a limited time.

(Wondering how you can get sales for this course when it's being sold on Udemy? See the FAQ section further below)

Get Instant Access to This 10 Module, 37 Video Training Course and Sell It As Your Own!

You'll get to download every module, video, and resource included with this course right away, so you can add it to your own online training site, sell it as your own training product, add it to your paid membership, and you can even use it as a high value optin bribe for high quality leads!

Not An Expert? Not A Problem!

Your PLR license allows you to leverage the expertise of an accomplished trainer (optional):

You can say you "partnered" with Alex and use his name and credentials for your own sales page and course pages.

You'll become "the expert" along with Alex and achieve instant credibility!


This course is rare in that it solves a problem that plagues every kind of business type and niche.

You'll attract both existing businesses and new ones who want to start providing great customer service from the very beginning!

Get 5-star ratings for providing this stellar training!

Never worry about the course becoming "outdated".

Alex updates all his courses when necessary or when he simply wants to improve the material.

You'll get notified when the course has an update available, and about which module and video the update pertains to.

This means you'll only need to buy this course one time, and it will be an "evergreen" training course for you and your customers from that point forward!

Gain New Customers Who Will Become Repeat Buyers!

When your customers achieve real results, that's when they'll want to buy from you again and again...and this course will help them achieve the results they need!

Whether you provide it as part of a bundle offer (very popular), or as part of your paid membership, this training will be a helpful and effective solution for your customers.

They won't be able to resist seeing what other courses you have for sale!

About Alex Genadinik

Alex is a 20+ time Udemy bestselling instructor, known for his personable and engaging presentation style.

- 10+ years in entrepreneurship

- 10+ years in SEO and marketing

- Coached over 1,000 entrepreneurs, including some 7- and 8-figure clients

He's also a 3-time bestselling Amazon author with some of his books used in universities and high schools across the country.

Here Is What Several of Alex's Many Happy Students Had to Say About This Particular Course...

Aleksander S.


"I enjoyed learning about customer support and especially customer service as I learnt about all the types of complaints, structure of interactions, interpersonal skills, and the sociological and emotional aspect of dealing with customers. That was exactly what I was looking for! Bravo!"


Quite Relevant

"Customer Service Is KEY in all businesses.

The course is quite relevant."

Udemy User

Love The Course!

"I love courses that give you exactly what you need without all the fluff. This course was great and the instructor really seems to care and content is interesting and engaging. I just bought several of his other courses, I love Alex's style. I am super impressed."

Sheldon G.

Very Informative Course.

"Would recommend to anyone who is looking into learning more how to serve clients in your business or for a business you work for."

Oscar R.

Great course, really.

"I´d recommend it to anyone who works with people not only customer service specialists or receptionists, but I think many things in society would work better if more professionals took courses like this one (I mean physicians, lawyers, teachers, electricians, carpenters, etc.) I liked the instructor´s way of teaching."

Akash S.

This instructor is freakin genius!

"Full of knowledge, no useless stuff in the course, engaging and this course helped me a lot. Kudos champ and keep up the good work."

David V.

More Confident

"I am more confident in myself and my customer service skills now that I have studied this course. Therefore, I would highly recommend this course to anyone who is looking to improve their customer service skills. The tutor is very knowledgeable and much of what he teaches is from his own experience. Thanks for creating this course."

Jacek P.

Tips Are Very Good.

"I've dealt with angry customers a couple times in my life. It's never easy. Those tips are very good for every business owner who struggles with customer support."

Maureen N.

A Good Match

"Yeah it's a good match for me because I want to start my own business and am getting to learn more on how to deal with my customers and this will help me minimize risks on my business."

Course Modules

10 Modules/ 37 Videos

1920x1080 HD

(see a video sample below the list)


Module 1: Course Introduction - 1 Lesson

001 - Customer Service Introduction - Duration: 2:57


Module 2: Customer Service Fundamentals - 4 Lessons

002 - Customer Care Important for Growth - Duration: 5:42

003 - Customer Support vs Customer Experience - Duration: 5:39

004 - Seven Types of Customer Complaints - Duration: 7:12

005 - Anatomy of a Customer Complaint Interaction - Duration: 8:05


Module 3: Dealing With Angry Clients - 3 Lessons

006 - Example of an Angry Customer Email and Common Misunderstandings - Duration: 2:26

007 - Dealing With Angry Clients and Deciding When to Fire Clients - Duration: 5:22

008 - Firing Bad Clients - How to Say Goodbye in a Professional Way - Duration: 4:38


Module 4: Using Positive Language in Your Interactions - 3 Lessons

009 - Saying "No" in a Positive Way That Sounds Like "Yes" - Duration: 5:42

010 - Adding Positive Words to Your Customer Interactions - Duration: 2:16

011 - Examples of Negative Words Not to Use and How to Rephrase - Duration: 2:00


Module 5: Active Listening Skills - 4 Lessons

012 - Active Listening for Your Customer Service - Duration: 2:10

013 - Example of Active Listening and Improved Comprehension - Duration: 3:25

014 - How to Not Lose a Customer With Bad Support - Duration: 4:50

015 - Ask to Rephrase to Make Sure You Understood - Duration: 2:29


Module 6: Adding Your Unique Voice and Personality - 6 Lessons

016 - Inspiring Client Interactions - Duration: 1:25

017 - Examples of How to Add Engagement and Proactive Support - Duration: 4:54

018 - Podcast Example to Learn From - Duration: 2:54

019 - Example of Grout Product Creating Support Group on FB - Duration: 3:10

020 - Say "Thank You" in Every Communication - Duration: 5:28

021 - Customer Service Software and Tools - Duration: 3:28


Module 7: Emotional Intelligence in Customer Support - 5 Lessons

022 - How Emotional Intelligence Plays a Role - Duration: 2:08

023 - Introduction to Empathy - Duration: 4:08

024 - Using Emotional Intelligence With Your Customer Support Interactions - Duration: 3:12

025 - Emotion Checklist - Duration: 4:05

026 - Understanding the Emotion of Anger - Duration: 6:49


Module 8: Online Reviews - Listening and Getting Insight - 2 Lessons

027 - Getting Insight Despite Hurtful Comments - Duration: 8:08

028 - Customer Service Through Google Alerts - Duration: 3:46


Module 9: Customer Development and Outreach - 3 Lessons

029 - Incorporating Customer Support Into Feedback and Product Improvement - Duration: 1:20 

030 - Customer Development by Steve Blank - Duration: 1:55

031 - Eric Ries - Lean Start-up and Product MVP - Duration: 3:46


Module 10: Using a Customer Feedback Form for Customer Support - 6 Lessons

032 - Creating a Customer Feedback Survey Using Free Google Forms - Duration: 1:18 

033 - Creating an Account in Google Docs to Use Google Forms - Duration: 2:35

034 - Multi-page Forms - Duration: 4:35

035 - Finishing the Customer Feedback Form - Duration: 3:19

036 - Script for the Feedback Collection Email - Duration: 2:31

037 - Customer Feedback Form Results - Duration: 7:45

Video Sample

See the video sample below from Module 2, Lesson 1: "Customer Care: Important For Growth"

Click to play

Additional Materials Included With Your Purchase

You'll also get all of the following additional materials for this course with PLR to help you provide the training to others.

Audio Files

We've generated MP3 audio files for each video lesson. Provide these for people who want or need to listen to the training instead of watch it.


You'll also get the Machine generated transcripts that are about 85% accurate. Edit these a bit and post it on your lesson pages for each video.

Course Materials

You'll get all of the checklists, worksheets, and screenshots Alex provides his students for this course for the lessons he has these available for.

You Also Get 2 Sales Videos Alex Made Encouraging Enrollment To The Course!

One video is longer (2:35) and goes into more detail about the course, and the other is shorter (1:23). You can have a look at both and take your pick or use each in different promotional situations.

Perpetual Updates Means This Course Will Be "Evergreen" for You and Your Customers Indefinitely!

Although I mentioned this earlier on the page, I can't emphasize enough what a benefit it will be for you to not have to worry about the course becoming outdated.

Alex updates all his courses regulary, and you'll be notified immediately when an update is available, so you can give your customers updated content for the course, which they will appreciate!

See the FAQ section further below for more details.

For Your Consideration...

This course could have easily been split into portions by us and offered to you in part as a front end offer, and then as an upsell offer for the rest of it (in which case you would be paying a lot more for the complete course at the discount price).

We didn't do that. For the one-time discount price below, you're getting the full blown, complete course, without any additional purchase necessary. You're actually paying considerably less for it than if the course had been split up.

How You Can Benefit Right Now!

The training was not created for selling it with PLR, but was created for end users to get real results. It has been updated, tweaked, and refined already for years up to the current date, and it's a proven winner.

And now it can be yours to sell as your own!

  • Sell it on your online course platform as a premium training course
  • Add it to your membership site to enhance the value for future signups
  • Combine it with other courses and sell it as a discount bundle offer!
  • Add it to a related product offer as a high value bonus
  • Offer it as the ultimate freebie to get more appreciative subscribers on your list!

You can also edit the videos and other content as you like, and repurpose the course as you prefer. See full PLR license details in the FAQ section below.

Get This Complete, Proven Training Course Now!

"Customer Service, Support, and Experience"

For a 50% Discount Launch Price!

*Available for a Limited Time. See Below.

Summary of What you get!
  • 10 Complete Modules with 37 High Quality (1920x1080) Videos
  • 37 Audio Files and Transcripts
  • 2 Sales Videos (Longer and Shorter)
  • Course Materials - Worksheets, Checklists, Resources, etc.
  • Instant Access to Download all of the Files (No Access Restrictions)
  • Prompt and reliable support!
  • Perpetual Updates - You'll be notified immediately when updates are available.
  • 100% No Risk 30-Day Refund Policy If You Aren't Satisfied
  • PLR License - See License Details Below in the FAQ Section

Your Discount Price:


Click The Buy Button Below to Get Your 50% Discount Now!

Pricing Alert!

The price goes up to $188 immediately after the timer below runs down to zero.

Limited Time Discount!


You missed out!


P.S. I never do "fake" urgency. As soon as the timer goes to zero the price will go up to $188 immediately, so please be sure to take advantage of this great discount offer before the time expires. The price won't be set back for anyone later, no exceptions.

P.P.S. Alex creates custom video courses for $5,000 minimum, up to $15,000. This is your chance to buy one of his best courses, already proven to attract sales and to gain satisfied customers, for a mere fraction of that. Don't miss out. Get it now.

Remember, you're getting the full blown course for the one time price. There are no upgrades you need to purchase afterward (you would be paying a lot more at the discount price if we had split the course up and offered you the rest of it as an upsell, but we chose not to do that).

See my refund policy, contact details, and PLR license terms below.

Zero Risk!
Refund Policy
Your 100% Satisfaction is assured

If, for any reason, you don't like this amazing course, you can get a full refund anytime within 30 days after your purchase. Just get in touch with our friendly support and you'll receive a prompt refund within 12 hours (usually much sooner).


How can I make sales with this course since it is already being sold on Udemy?

Udemy is indeed popular, but it's not the only platform making money from selling online courses. For every person who loves Udemy, many others don't like it. That's why several other competing platforms, like SkillShare and Teachable, for example, do well.

You can make sales easily by packaging the course differently also:

  • Package it together with other courses as a bundle offer (this is very popular with buyers right now)
  • Add it to a membership site where you have other courses, which will enhance the value of the membership.
  • Add it to a completely different but relevant product offer as a high value bonus.
  • Offer it as a super high value optin bribe for people to sign up to your subscriber list (you can do this under the license terms - see the FAQ entry further below)

With tens of millions of businesses, solopreneurs, and freelancers around the globe, and with millions more beginning their business every year, you'll never run out of potential buyers for this course.

How do I know people will be interested in this course enough to buy it?

Before you try to sell an online course, you should always do market research to determine the demand, but with this course it's not necessary.


Most courses on Udemy barely get a few hundred buyers, but this course has sold several thousand units. The sheer volume of sales it has already generated should give you confidence that the course topic has high interest and will attract plenty of eager buyers for you.

What are the PLR license terms?

PLR TERMS AND CONDITIONS (you'll also receive a PDF copy of this license in the download area)

PRIVATE LABEL RIGHTS LICENSE This license applies to the following training course products:


“Customer Service, Support and Experience”


Created by Alex Genadinik 

As sold by Joan Altres

PLR Terms and Conditions: 

[YES] Product may be sold separately 

[YES] Product may be bundled with other products 

[YES] Product can be a bonus for another product 

[YES] Can be added to paid membership sites 

[YES] Can be added to a training course platform you own. 

[YES] Can add bonuses to the Product for sale 

[YES] Can be sold as a physical product 

[YES] Can be sold as a digital product 

[YES] You may use parts of the sales page to create your own sales page or course description 

[YES] You may rename the product 

[YES] You may edit the sales material 

[YES] You may edit the content of the product 

[YES] You may use the source code/material to create new products 

[YES] You may use the name(s) of the author/creator/seller of the Product 

[YES] Can translate the course into other languages 

[YES] Can be used to build a list 

[NO] Can be used for YouTube or other free video sites (but you may upload as a “private” or “unlisted” video on YouTube and other platforms where the video will not be listed publicly and discoverable by search) 

[NO] Can be added to free membership sites 

[NO] Can be given away for free (except for building a list as a lead magnet offer) 

[NO] Can be distributed freely or sold on sites that sell plr products (this course cannot be sold or given away on plr membership sites, period). 

[NO] Can be used or sold on Udemy, Skillshare, or other training course platforms you don't own (this restriction only pertains to purely training course platforms you don’t own, and not to marketplaces like Warrior Plus, JVZoo, ClickBank, etc.) 

[NO] Can offer Resale Rights 

[NO] Can offer Master Resale Rights 

[NO] Can offer Private Label Rights 


1. You may not sell this product or any of its rights if you ask for a refund. Your license will become null and void.

2. You must keep this license to verify yourself as an official licensee. You must be able to show the license on demand.

3. You may not market the product in any immoral, illegal, or unethical way (Spam).

4. You are responsible for your own hosting, download locations, payment processor and customer service to your customers.

5. Any violation of this license will be subject to revoking this agreement and potential legal action may ensue.

No Liability: 

Under no circumstances will the product creator, programmer, or any of the distributors of this product, or any distributors, be liable to any party for any direct, indirect, punitive, special, incidental, or other consequential damages arising directly or indirectly from the use of this product.

This product is provided "as is" and without warranties. Use of this product indicates your acceptance of the "No Liability" policy. If you do not agree with our "No Liability" policy, then you are not permitted to use or distribute this product (if applicable.) 

Failure to read this notice in its entirety does not void your agreement to this policy should you decide to use this product. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. The liability for damages, regardless of the form of the action, shall not exceed the actual fee paid for the product.

Any question you have about this license may be directed to: Joan Altres at

More details about "Cannot be sold...on training course platforms you don't own"

Maybe you have a online course platform you don't technically "own" that is a "done-for-you" platform and hosted for you, where you can upload your own training courses and sell them.

That's perfectly fine. You can sell this course on those type of platforms.

Here's the general "rule of thumb" you should follow:

If the training course platform has no marketplace, and you will earn 100% of your sales, that is acceptable, and you are good to go. Upload this course and sell away!

But if the platform has it's own marketplace and you'll only earn a portion of the sale for your own courses you upload, that is not acceptable. You cannot post this course on platforms with that kind of setup.

Product launch sites, like Warrior Plus, JVZoo, ClickBank, and other sites where products are listed for sale and have a marketplace (Gumroad, AppSumo, etc.), and similar sites, are also fine. You can sell this course on those sites as well.

What makes this course worth the price compared to others that cost less and offer more materials?

These days you can get a lot of content for under $10! And some of those products are really good - we promote many of them ourselves and encourage people to take advantage of those great deals when they can.

But with many of those under $10 offers, you have to buy at least the first upsell before you get the full content of the course. With this course, that's not the case. You're getting the full course when you purchase it.

Another thing that makes this course worth the price is the fact that it has already been proven to be a course that people will buy and that will truly help them. No guessing. You're buying a proven winner.

And lastly, not many courses give you perpetual updates like this. That alone makes this a real bargain. For just the one time price, you get any and all updates as soon as they are available, and Alex has been updating his courses for years to keep everything current to maintain good feedback from his students. It's a true "evergreen" course purchase.

Also, we are not a "biz-in-a-box" PLR provider, and although we do not supply you with ready-made sales pages and such, you are welcome under the license terms to use portions of our sales page as you like for your own sales copy, course description pages, etc.

Why Are Some of the lesson titles different than the ones on Udemy?

Alex likes to use really long, descriptive titles, especially for the actual raw video files, and so we made all the titles more concise - both with the lesson titles and matching video titles, audio titles, and transcript titles.

Our lesson titles and file name changes make everything more organized and clear for you. But the license gives you the right to change the titles to anything you prefer.

How will updates to the course be delivered to me?

After you purchase, you'll be placed on two different email subscriber lists:

  1. Our General Newsletter list
  2. Our Course Updates List

Even if you unsubscribe from the General Newsletter list, you'll always receive immediate updates from the Course Updates list, which we only use to send you notifications about course updates and our own course launches (we don't promote third party offers to the Course Updates list).

Alex has been updating his courses for many years, and we have structured the folders of each module so that they are neatly organized for you, along with the names of the videos matching the names of the audios and transcripts, etc.

Whenever there is a new update, we'll notify you immediately, and we'll let you know exactly which type of content has been updated, what module and lesson it pertains to, and where you can find it in the folder scheme we have put together for you.

How Do I Request A Refund?

I always provide prompt refunds when requested within 30 days of the time you purchase. If you aren't completely satisfied with your purchase, contact me at requesting a refund, and please provide your transaction ID which you can find in your receipt from Warrior Plus after you buy.

Please allow up to 12 hours for your refund to be processed from the time your request it. Thank you!

I have more questions. How do I contact support?

I love to hear from my customers and I answer all customer emails personally.

You can contact me any time here:

Because I answer customer emails personally, please allow up to 8 hours before contacting me again about the same concern (but feel free to send additional information as needed). If I'm awake, I usually answer within the hour I receive your email.


Thanks for Checking Out This Offer!

If you have any questions, you can contact me directly here:

I know you'll be pleased with this course, and that's why I stand firm on my rock solid 30-day refund policy if you aren't satisfied. There is absolutely no risk to buy this, so get it now before the discount expires, and you'll be glad you did.